Introduction
LearnZen.io (“the Company”) aims to maintain integrity, fairness, and transparency across all operations.
This Policy outlines how users can raise complaints and how disputes are addressed through a structured, solution-oriented approach.
Submitting a Complaint
To submit a formal complaint, contact support@learnzen.io with:
- Your name and registered email
- A full description of the issue and relevant details
- Supporting evidence, if available
Complaints should be made within 30 days from when the issue arose.
Process and Timeframes
Acknowledgment will be issued within 5 business days, followed by a full review by our internal compliance team.
A resolution or formal update will be provided within 15 business days.
Resolution and Appeals
If you are not satisfied with the initial response, you may request a further review by a senior representative of the Company.
This review will serve as the final internal decision.
Independent Mediation
In unresolved cases, both parties may agree to appoint a neutral mediator to achieve an equitable resolution in line with Estonian law.